Patient Pulse

Patient feedback done right and ready for your next RACGP accreditation

Patient Pulse helps Australian general practices collect RACGP-aligned patient feedback early and turn it into improvements they can confidently demonstrate at accreditation.

Designed to support RACGP Standards for general practices (5th edition), Criterion QI1.2 — Patient feedback.

Designed for Australian GP practices

For many practices, patient feedback is left until late in the accreditation cycle, managed manually, or collected without a clear link to quality improvement. We designed Patient Pulse to reduce that pressure and make patient feedback more useful for practices, not just compliant.

Built using RACGP Toolkit guidance for patient feedback

Designed with the Privacy Act and Australian Privacy Principles

Structured for real-world practice environments

Focused on practical quality improvement, not just compliance

Who Patient Pulse is for

Patient Pulse is designed for general practices that:

are due for accreditation in the next 6–18 months
want patient feedback collected early, not rushed
want more than a “tick-box” survey report
want to link patient experience to practical improvements in care, systems and workflow

Patient Pulse is unlikely to be the right fit for practices looking for a once-off, minimal-effort tick-box solution without interest in using feedback to inform meaningful change.

Why patient feedback often becomes stressful before accreditation

Most practices don’t avoid patient feedback they delay it.

Practices are time-poor and juggling competing priorities. Patient feedback can become just one more task alongside policies, audits and documentation. That often leads to:

a last-minute scramble in the months before surveyors arrive
uncertainty about whether feedback truly meets QI1.2 expectations
results that are difficult to interpret or act on
feedback that’s collected, but not translated into visible change

Patient Pulse was built to remove that scramble and give practices clarity earlier in the accreditation cycle.

What Patient Pulse helps you achieve

Patient Pulse is an electronic, in-practice patient feedback solution designed to support both accreditation and everyday practice decisions without adding unnecessary workload.

Collect and document patient feedback early

well before accreditation

Conduct multiple survey periods over time

not just a single collection window

Understand how results compare

with aggregated national patient experience benchmarks where available, noting that practice-specific questions may not be eligible for comparison

Turn patient comments into specific, trackable improvements

in patient experience and practice performance

Demonstrate evidence of change

not just evidence of collection

With two years of access included in every package, practices can test, refine and re-test improvements over time, supporting both current standards and the increasing emphasis on demonstrating implemented change within accreditation and quality improvement discussions.

Built on experience across accreditation and patient feedback environments

Our 12 month goal of making it easy for you is simple...

500+

GPs

25K

Patients Surveyed

80+

Practices

One platform for patient feedback, accreditation and practice growth

Accreditation‑ready questions

We use the current RACGP toolkit sample questions and Patient Feedback Guide structure, so your survey covers the six mandatory themes and core demographics from day one.

Digital process that fits real workflows

Access a secure practice portal where your team can log in, schedule survey dates, and record that “every fifth patient” or other RACGP‑compliant selection method is followed.

Actionable reports – not just a PDF

You receive clear summary results, comparisons to national data where available (e.g. ABS patient experiences, RACGP Health of the Nation), and prompts for possible quality improvement actions you can tailor to your practice.

See how it works in 3 simple steps

Scroll down to learn more

How Patient Pulse works for your practice

Here's a simple 3-step guide to getting started

Step 1 — Set up your survey

We confirm timing, sample size and approach. Your practice receives secure access to the Patient Pulse portal to manage survey dates and patient selection.

Step 2 — Patients complete the survey in practice

Patients complete a short online questionnaire using RACGP-aligned questions and response scales, typically on a practice-provided tablet device or via a secure in-practice link accessible on their own device. No names or contact details are collected.

Step 3 — Receive an accreditation-ready report

You receive a structured report covering required themes, demographic breakdowns and prompts for quality improvement discussions.

Because access runs for two years, practices can repeat the survey over time to measure improvement and document change.

What your practice needs to provide

To keep implementation straightforward, we are clear about what’s required on your side

An iPad/tablet or a printed QR code for patients to complete the survey while in the practice.

A nominated contact usually a practice manager or coordinator to oversee timing and communication

Front-desk staff who can briefly invite patients to participate as part of the normal workflow

Your team brings the patient connection. We provide the systems and support around it.

Designed by teams who understand accreditation and practice operations

Patient Pulse has been designed by a team with experience across practice operations, technology systems and accreditation environments.

The platform reflects how GP practices actually operate day to day — where time is limited, priorities compete, and patient feedback needs to be both compliant and genuinely useful.

Design decisions throughout Patient Pulse focus on simplicity, clarity and outputs that support accreditation and practical improvement.

Designed with RACGP, privacy and AHPRA awareness in mind

RACGP alignment

Patient Pulse has been structured in line with RACGP Toolkit guidance and Criterion QI1.2 requirements. As with all patient feedback tools, final accreditation determinations rest with your accrediting agency and surveyor.

Privacy Act & APPs

No direct patient identifiers are collected. Data is encrypted in transit and at rest and managed in line with the Privacy Act 1988 and Australian Privacy Principles.

AHPRA advertising awareness

Patient Pulse supports quality improvement and accreditation requirements without relying on testimonial-style claims that could create compliance issues.

Turn feedback into a growth and retention advantage

Patient experience data is a powerful commercial insight. Used well, it informs decisions on:

Access and booking systems (e.g. online booking, telehealth demand)

After‑hours coverage and fee strategy

Opportunities for allied health, wellness and chronic care programs

Patient retention and referral performance (NPS, likelihood to recommend)

Patient Pulse helps you see both the accreditation picture and the business picture, in one place.

Launching 1 May 2026

Patient Pulse will formally launch on 1 May 2026.

Practices joining in March and April will be onboarded ahead of the May launch.

The Connective

From launch, participating practices will also receive access to The Connective, a professionally moderated peer environment by Accredit Our Practice.

The Connective is not just a forum. It is a professionally moderated, standards-aligned environment where practice leaders come together to strengthen accreditation capability and feel more confident in how they implement standards.

The Connective supports not just accreditation readiness, but helps to build confident leadership across governance and quality domains through structured peer exchange.

Shared experience. Stronger practice.

More than compliance — insight you can use

While Patient Pulse is designed with accreditation in mind, many practices may find the greatest value comes from the clarity from insights it creates. Clearer feedback supports clearer decisions — and clearer decisions strengthen practice performance over time.

identify access and appointment flow issues

understand patient experience across different demographics (sample dependent)

support service design and workflow improvements

strengthen team engagement by making patient feedback meaningful

document continuous quality improvement over time

Reports can also support practice meetings, quality improvement discussions and, where appropriate, contribute evidence toward professional development requirements in line with relevant college guidance.

Early adoptor pricing (March and April 2026)

We are confirming the initial cohort of practices in March and April 2026 ahead of the May launch. To establish this founding group, we are offering reduced fixed-fee packages. Standard pricing from 1 May 2026 is $2,091 for two years of access.

March start

Patient Pulse

$991

offer ends 31 March 2026

April start

Patient Pulse

$1,491

offer ends 30 April 2026

MAY start

Patient Pulse

$2,091

two years of access to Patient Pulse
two years of access to The Connective from launch (valued at $3,000)
multiple patient survey periods within that timeframe
structured onboarding during March 2026
RACGP-aligned survey configuration
secure electronic survey delivery
accreditation-ready reporting
guidance for staff during survey periods

What it'll look like for your practice

Your team receives a short guide for front‑desk and clinical staff explaining how to invite patients, answer questions, and manage the survey period.
You can see live response counts in the portal without accessing individual responses, so you know when you’ve reached the required sample.
After the survey closes, we provide your report within 10 business days.
You remain in control of how and when you share results with your team and patients.

Frequently Asked Questions

Find quick answers to common questions about our Patient Pulse.

Accreditation

Will Patient Pulse meet accreditation requirements?

Patient Pulse is designed to align with the RACGP 5th edition Standards and Toolkit for patient feedback, particularly Criterion QI1.2. Final accreditation decisions rest with your accrediting agency and surveyor.

What sample size is required?

Sample size depends on GP FTE and patient flow. We can help determine an appropriate target in line with RACGP guidance.

Can our practice include additional practice-specific questions in the survey?

Yes, practices may request to include additional practice-specific questions. However, these may require review and approval to ensure they align with accreditation requirements. Please note that the approval process can take time.

Practice-specific questions may not be eligible for comparison against benchmark data. We clearly distinguish between benchmarked questions, practice-specific questions, and version-controlled content to ensure documentation remains transparent, compliant, and defensible.

Operations

How much staff time does it take?

Minimal. After onboarding, front-desk staff invite patients as part of usual workflow, and practice administrators record the selection method in the portal.

How often can we run the survey within the two-year access period?

Practices can run multiple survey periods during the two-year access window. While this provides flexibility to measure improvement over time, we generally recommend no more than two survey periods within a 15-month period to avoid survey fatigue and to allow meaningful change to be implemented and evaluated. We can discuss appropriate timing based on your accreditation cycle and improvement goals.

Can we use Patient Pulse outside of our accreditation cycle?

Yes. While many practices will likely first implement Patient Pulse around accreditation, the two-year access period and multiple survey windows allow it to be used for ongoing patient experience work, service reviews and follow-up after specific changes within the practice.

Data and Privacy

Is patient feedback anonymous?

Yes. No names, contact details or Medicare numbers are collected.

Where is data stored?

Data is encrypted in transit and at rest and stored securely in accordance with Australian privacy requirements.

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Prefer to talk it through?

If you’d like to explore whether Patient Pulse is a good fit for your practice and accreditation timeline, we’re happy to talk it through and what the next steps look like.